For better User Experience in Onepage Checkout

Olesya

January 26, 2017 19:37

We came across the following behavior in Zoey's Onepage Checkout.

Either by filling out the Checkout steps as a guest or as a new customer (create an account), once the customer clicks on the link to update the cart, all the data entered previously by the customer (billing, shipping, payment) are getting emptied when returning in checkout.

Would be good to NOT reset the data already filled in to keep the customer on the website, otherwise there's a big chance the customer leaves and never comes back. What all merchants don't want to experience, right?

So, give it a Vote if you don't want to experience customers leaving your store!

Best regards,

Olesya

 

15

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  Sean

  January 31, 2017 16:42

  Agreed, this is a good change I'd like to see. 

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  Rebecca

  February 12, 2017 19:16

  Have you submitted a support ticket incase it is a bug?

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  Olesya

  February 13, 2017 10:54

  Sure, I did! It's not considered as a bug although this behavior needs definitely improvement. That's why every vote counts, to get this updated as quickly as possible.

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  Rebecca

  February 13, 2017 19:10

  Sweet, I just voted. It is definitely not customer friendly behavior and should be fixed. 

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  Sandra

  May 12, 2017 22:58

  Any update on this? Will it be implemented or fixed?

  1

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