Submit a request

Before submitting a support request please read the information below. This will help in getting an answer quicker
  1. Search for your answer at - we have many articles and tutorials to help find a lot of answers. If you've read the articles but did not find them helpful or could not find one please let us know so we can improve.

  2. If you are a Zoey customer please make sure you are Signed In (link on the top right) so your ticket is linked to your account.

  3. Provide your Store URL in the ticket.

  4. Provide a screenshot, error message, explanation, browser ( and any other information to help us reproduce the error.

  5. Please first try to clear your browser cache and log out / log back in. Some issues are resolved this way.

  6. Do not mark your ticket urgent for any reason other than: store is inaccessible, live (not test) checkout is not working.

A brief description of the issue you are experiencing

Please let us know what topic this support request in in reference to

Please enter as many details of your request as possible. If applicable, make sure to include your store URL, steps you took to create the error, a screenshot of the error, the browser you were using and any other details that would help us reproduce the issue.

Selecting a Severity level will route your ticket to the appropriate response team. Urgent requests are for Site Outages only. Misuse of Severity levels can result in longer support wait times.

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