Minimum Order

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    Josie

    Hi,

    an update on this as we think we may have it working.

    When we first implemented this we did it from the Setup/Checkout Settings screen which caused random errors as detailed above.

    However, when we have recently tried using the B2B/Customer Group Minimum Order and it all seems to work.  We have 3 different customer groups and have applied the minimum amount to each group and fingers crossed it all seems to work.

     

    Josie

  • Avatar
    Josie

    update - we still have problems so have had to take it off again.

  • Avatar
    Sandra

    Hi Josie,

    The Minimum Order Amount is by default calculated based on the Subtotal without Tax.

    Let's say you have a VAT of 20%, your Minimum Order Amount is set to $100, then it will only apply in Checkout if the Subtotal reaches $120, as $100 is the amount without tax.

    Could you please try to replicate it in your store to see if that's the issue you're experiencing with your customers?

    If that's the case, you could easily open a new feature request to have an option to 'Include Tax to the Amount' so that it requires the Subtotal to meet the Minimum Order Amount with tax included.

    Hope it helps.


    Kind regards,
    Sandra

  • Avatar
    Josie

    Hi Sandra,

    we have spent hours on this trying to replicate it.  Trying with different browsers, different devices, different customer groups and just cannot replicate the error that users sometimes see. It happens with users who are way over the minimum but they just can't check out.  It happens with new users, and users that we brought over from our old Magento system.  But as it doesn't happen to us when we test we can't really get any further forward.

    We'll just have to leave it off rather than risk losing orders.

    thanks for your feedback

    Josie

  • Avatar
    Sandra

    Hi Josie,

    Do you know at what stage of the Checkout your customers are not able to proceed? within the cart, after login, after entering billing & shipping information ...

    Sandra

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