Phone orders for previous customers who ordered as a guest
Hi there.
Here is the pain I am trying to identify and propose a solution for:
When an order is placed as a guest, it is not getting associated with any account (for a reason and treating the terminology "guest" literally I suppose). This is not only creating issues with reporting and track retention, but also on occasion operationally.... when a previous customer calls us for a reorder and if they happen to have checked out as a guest in the past without creating a customer account it is becoming relatively difficult and error prone to process their order over the phone.
May be I am missing some potential issues here, but if technically doable I would prefer to have a logic similar to below:
During the checkout process
- If customer prefers to create an account or login then do nothing current process takes care of it
- If the customer wants to checkout as a guest and does NOT have an account linked to the email provided, then create a customer and assign a random password
- If the customer wants to checkout as a guest and does HAVE an account linked to the email, then create an account with may be a prefix or suffix to the email address (jane@doe.com_guest_storeurl.com) while still having the legit email address on the order.
Anyway above could look funny from developer's perspective, but the pain is real for us and would be great if it could be addressed somehow
Thank you
-
Wholeheartedly agree that this is a big issue, I created a post about it myself a bit ago. Most shopping carts offer ways to link a guest checkout email/order history to a new account which completely fixes the issue.
A) if a customer checks out as guest, can be prompted to create an account at the success page and/or by email follow up.
B) If customer orders later on and wishes to create an account, can be asked to link in their old orders as long as email matches.
C) phone orders / manual orders same as above but by staff
0
Please sign in to leave a comment.
Comments
1 comment