Editing Orders

Follow

warren

• June 29, 2016 16:35

Currently it is not possible to edit certain order details, which means we end up cancelling customers orders and asking them to place it again. If you try and edit an order, the old order is cancelled and you have to take the customers payment details again.

 

It would be great to have greater flexibility by being able to do the following:

- Edit customer email address (incase it is incorrect)

- Add or Delete products

- Change the product variation ordered e.g. colour/size of product

- Edit shipping method

 

This will enable people to make small changes without having to enter new payment details or cancel orders.

3

• 

  Sean

  • July 05, 2016 15:12

  The problem here is how Magento works at its core, which is what Zoey is based on. I agree that this is a huge problem, I had suggested an "offline" payment option that allows you to replace an order for something that has already been paid by selecting a payment method that is not truly linked to anything, ie; just textual. 

   

  So say a customer has paid via credit card and you have to change the order, but the balance is the same (or less). You can select a payment method you made called "Paid via PayPal" that is internal only (say if it he/she paid by PayPal). and adjust the price down if necessary. 

  0

  Comment actions Permalink
• 

  Macey

  • October 18, 2016 21:08

  In last decision phase, considering a migration to Zoey – is it still unavailable to edit certain order details? Thank you! 

  0

  Comment actions Permalink
• 

  cpetstuff

  • March 05, 2017 23:31

  Way too much trouble to make a change when a customer requests a change from size large to size med on an item, or for us to correct a typo on what's to be engraved on an ID tag, all of which doesn't involve a change of price. I wish we could access and edit items on the order just as we are allowed to do on the address.

  0

  Comment actions Permalink

Please sign in to leave a comment.