The ability to let customers leave notes was a recent feature implemented. It's great but we don't see the customers comments unless you go to orders>customer and then you see any notes they left upon checkout. When we start the day filling orders the first thing we do is print all invoices and start filling orders. Nobody has the time to go in your admin and click on each customer one by one to see what notes who left if there are any.
A quick fix would be to make any notes show up on invoices which will save time and prevent us overlooking customer comments.
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