Unable to communicate with the PayPal gateway

Answered

Fernan

June 03, 2019 12:16

"Unable to communicate with the PayPal gateway"

Payment transaction failed.
Reason
Unable to communicate with the PayPal gateway.

WE NEED URGENT HELP WITH THIS ISSUE

ABANDONED CARTS BECAUSE OF THIS MESSAGE

We updated the API Username , Password and signature, ......still not working

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Comments

3 comments

Official comment
Zoey

June 03, 2019 12:19
It appears that your PayPal Credentials have expired. No worries, it is easy to fix.

You will need to follow the steps at https://support.zoey.com/docs/paypal-express-checkout to resolve this.

I took a step by step video at: https://i.imgur.com/ArPnfI8.gif which you can follow along to resolve the issue.
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Fernan

June 03, 2019 12:43
Did all that , still "unablel to communicate with paypal gateway"
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Zoey

June 03, 2019 12:46
Hello,

If that's the case then you'll need to reach out to PayPal to find out why the credentials are not accepted as those are the steps to get the information needed.
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