To Our Valued Customers,
As you may be aware, our overnight team has restored connectivity for the majority of the stores hosted on our first computing cluster. However, stores on our second computing cluster still remain offline. We have identified the issue preventing connectivity to the second cluster and are working with our vendors to determine the correct methodology by which services for this second cluster need to be synchronized, orchestrated and then brought back online.
As we wait on additional information from our vendors we are working to get the remaining stores on our first computing cluster back online.
Please note that there is no preferential treatment or difference between the two clusters and your assignment to a cluster is completely random. Having two clusters simply allows us to better distribute the load caused by traffic to your stores.
As progress towards a resolution is made, we will update status.zoeycommerce.com with additional information and also email you with major updates.
Rest assured that the entire Zoey team and I understand the seriousness of this issue and the trust that you put in us to power your businesses. This infrastructure upgrade was unavoidable and done so that we can provide you with better and more reliable service going forward.
We sincerely apologize for the issues you’re experiencing and thank you for your continued patience.
I will be in touch with further information as it becomes available.
Thank you,
Uri & The Zoey Team
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