Gift Card FAQ

Excited about our new gift product feature? Here are some of the questions we've received from other users!

How do customers redeem gift cards?

Customers redeem their gift card during checkout using a unique code which they received via email after the gift card was purchased or sent to them. If they do not use the full balance of the card in a single purchase, they can use the remainder later with the same unique code.

Alternatively, you can send a customer a gift card code via email from Products > Gift Cards > Add Gift Card.

You can learn more about our adding and editing gift cards from our article, Creating gift cards.

What's a gift card product? How is it different from other gift cards?

A gift card product is sold like any other product in your store. Like products, they can be edited from your inventory.

Clicking Gift Card allows you to send gift card credit directly to a recipient by your customer. This card will not display in your inventory and cannot be directly purchased from your product page.

Can my customers enter a custom gift card value?

Customers purchasing a Gift Card Product can select the amount they desire using options you set up in the Control Panel. If you are sending a Gift Card from the Control Panel, you will be able to set a custom amount without issue! This makes store credits simple and flexible!

Do gift cards expire?

Gift cards don't expire! They're available as long as you keep its corresponding code in your store settings.

Can I create physical gift cards and sell them offline?

Yes! However, you will have to manually add a unique gift card code, generated in Zoey, to associate with each card sold in your store.

Can customers send gift cards as a gift to others?

Yes! They can send a gift card to others, along with a special message to the recipient of the gift. Customers are prompted to enter an email recipient for the card before finalizing their checkout.

Can I import gift cards via CSV?

Sure, gift card products can be added as a CSV product import! However, this only applies to gift card products, not manual gift cards sent directly to customers.

Can a customer refill their gift card?

Customers cannot refill their cards at this time. However, you can manually add funds to their code from your gift card settings in Zoey.